Delivery is free in mainland France from 250€ of purchases

• Home delivery against signature
• Parcel relay (France, Germany, Belgium, Luxembourg, Monaco, Netherlands)
• Pick up in store (as soon as your order is ready, you will receive an email inviting you to come and collect it in store).

You can collect your order for free from the Admise store. If you choose this option, you will receive an email as soon as your order is ready.

• Delivery times are 3 to 7 working days for Europe and 5 to 10 days for the rest of the world. You will receive a tracking number as soon as your order ships.
• During the holiday period, delivery times may be extended by a few days. We cannot be held responsible for possible slowdowns in postal services.
• In the event of a pre-order, delivery times will be indicated on the page of the product concerned. If your order includes several items including one pre-order, it will be sent to you in its entirety as soon as all the products are available for shipment unless expressly requested by you to hello@admiseparis.com

Any order outside the European community may result in customs fees or local VAT. Admise Paris cannot be held responsible for any customs fees or VAT upon receipt of your order.

You have 15 days following receipt of your order to request a return. This period is extended to 30 days for orders placed in December and August.

FREE RETURNS:

Return requests from the countries listed below are made directly on our RETURN PORTAL

Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czechia, Slovakia, Slovenia.

You will be able to choose your refund method (credit or refund) and will receive a return voucher to stick on your package.
The refund of your package will be triggered within 15 days of receipt of your package after verification of its condition by us (product never worn or damaged with label).

For countries not listed above, returns are your responsibility : You can return your order to us at the following address:

Admitted Shop - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris
FRANCE

Please enclose your order form with your package so that your return can be processed quickly.

Products that are worn, damaged or without their label will not be refunded or exchanged.

In case of doubt, error on the size or color of your product or in case of problem (defective product, damaged package) you can make an exchange request through our RETURN PORTAL

An exchange request is only possible for a product of the same price or a price lower than the price of the product ordered during the first order . If the amount of the product desired in exchange is lower than the price of the first product ordered, we will refund you the difference.

You have 15 days following receipt of your order to request an exchange. This period is extended to 30 days for orders placed in December and August.

Exchange requests from the countries listed below are made directly on our RETURN PORTAL
You can note in the comments the product you wish to receive in exchange, taking care to note its size and color.

Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czechia, Slovakia, Slovenia.

For countries not listed above, exchanges are not possible. Returns are at your expense : You can return your order to us at the following address:

Admitted Shop - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris
FRANCE

Please enclose your order form with your package so that your return can be processed quickly.

If you have chosen the collection option, the return or exchange of your order must be made directly to the Admise boutique at 43 rue de la Folie Méricourt Paris 11e. The store is open Tuesday to Saturday from 12:00 p.m. to 7:00 p.m.

Products worn, damaged or without their label will not be refunded or exchanged.

Have you purchased one or more products in our Admise store and would like to make a return? You have 15 days to come to the store (one month in December, July and August) to make an exchange or request a credit valid for one year on the site and in the store. We do not provide refunds for purchases made in store.

Products that have been worn, damaged or without their label cannot be exchanged.

After we have checked the product (new with label), we will refund your order (excluding initial shipping costs) within 15 working days of receiving your package.

- The refund will be made in the form of a credit valid for one year on the site and in store or a refund on the bank card used for the purchase depending on your choice on the return portal.

- If the initial payment for your order was made with a gift card, the latter will be credited with the amount of the refund and its validity period will be reset.

You will receive an email notification.

Products that are worn, damaged or without their label will not be refunded or exchanged.

Steps to follow :

First of all, check with your neighbors and your guardian if your package has not been received on your behalf. It also happens that packages are marked as "delivered" and yet only arrive a few days later.
If you finally find your package, please let us know in return by email.

If it's not the case :
1: Submit a complaint to the delivery service concerned
Colissimo post: https://aide.laposte.fr/contact/colissimo

2: Send us an email specifying your order number and attach as an attachment (in PDF) a sworn declaration to contest the delivery of your package as well as a photocopy of your identity card.
As soon as we have received your documents, we will file a claim with our logistics department to try to find your lost package.
When we have some answers we will come back to you to offer you a solution.
To help you write your letter, here is a template that you can copy: Link to the sworn certificate template

Our quality team ensures that our products meet our requirements. However, it may happen, despite our vigilance, that one of your products has a manufacturing defect.

Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return slip and exchange the defective product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

Size error on the label, wrong product received? Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return slip and exchange the product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

Would you like to make a change to your order? (change of address, modification of a size or color, addition or removal of an ordered product, cancellation of an order, etc.) You can send us an email to hello@admiseparis.com

• If your order has not yet been delivered to our carrier: we can respond favorably to your request and make the requested changes or cancel your order
• If your order has already been delivered to our carrier, it will be impossible for us to make a change or cancellation.

We do everything we can to ensure that your order is delivered to you on time. If unfortunately you notice a significant delay in the shipment of your order, do not hesitate to write to us at hello@admiseparis.com .

If you were unable to collect your package on time or an error occurred during shipping and you notice a return to sender on your package tracking, please write to us at hello@admiseparis.com to inform us. As soon as we receive your package, we will reship it so that it is delivered to you as quickly as possible.